Refund Policy

Unused credits can be refunded within 14 days of purchase. Credits you have already spent on generated images cannot, because the image was produced and delivered to you the moment you spent them.

If a generation fails on our side, we return those credits to your balance automatically - you do not need to ask.

Anything unclear or unfair about how this played out for you: write to nekatikat@gmail.com and we will look at it individually.

Credits buy AI generation, which is a digital service consumed instantly: as soon as you confirm a generation, our provider is billed and the image is produced and shown to you. There is nothing to return.

By starting a generation you expressly ask us to begin delivering the digital service immediately and acknowledge that, once it is delivered, the statutory right of withdrawal for digital content no longer applies to that portion of your purchase. This mirrors the consumer rules in the EU and UK for digital content supplied with the buyer's prior consent.

This is also why we give every new account 4 free credits: you can generate a real image and judge the quality before you spend money.

You can request a refund of the credits still sitting unused on your balance within 14 days of the purchase that added them.

The refund is calculated pro rata: we take the pack price, work out the per-credit price, and refund the unused credits at that rate. Example: you bought a 200-credit pack for $19 and used 40 credits. 160 credits remain, so the refund is 160 divided by 200 times $19, which is $15.20.

Refunded credits are removed from your balance at the same time.

After 14 days, unused credits are no longer automatically refundable, but they do not expire while your account is open - they stay on your balance and can be used at any time. If we ever close an account for long inactivity (see section 12 of the Terms), write to us and we will restore or refund the remaining balance.

The Service charged you twice for the same purchase, or charged you for a pack that was never added to your balance.

A generation was billed but no image was ever delivered, and the automatic return of credits did not happen.

A defect on our side made the results unusable across the board - not one weak image out of eight, but a systematic failure. We will normally fix this by returning credits so you can generate again, and by money refund if you prefer.

Fraudulent use of your payment method by someone else. Tell us and your bank as soon as you notice.

Images that generated correctly but that you did not like. Aesthetic preference is not a defect - use the revision option, which regenerates a specific image and gives you new variants for a small number of credits.

Results affected by the input: a blurry, cropped, dark, or low-resolution source photo limits what any AI can produce.

Business outcomes. We do not refund because a listing did not sell, was rejected by a marketplace, or ranked lower than you hoped.

Accounts suspended for breaking the Terms of Service, where the balance was built up through abuse of the free allowance or the referral programme.

Email nekatikat@gmail.com from the address on your account with your order or receipt number, the date of purchase, and one line on what went wrong.

We acknowledge every request within 3 business days and decide within 10 business days. If we need more information from you, that clock pauses until you reply.

Approved refunds go back through lava.top to the original payment method. Once we submit the refund, it typically appears on your statement within 5 to 10 business days, depending on your bank - that last leg is outside our control.

We do not charge a processing fee on refunds.

Please contact us before filing a chargeback with your bank. A chargeback freezes the account while the case is open and takes weeks to resolve, whereas a direct refund usually takes days.

If a chargeback is filed on an account with a spent balance, we may suspend the account until the case is settled.

This policy sits on top of your statutory consumer rights, it does not replace them. If the law where you live gives you a stronger right than this document does, that law wins.

Questions about a specific charge: nekatikat@gmail.com.